Privacy Policy

Last updated: 03 April 2026

This Privacy Policy explains how Alltrade Marketplace s.r.o., registered at Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic, company registration number 216 37 059 (“we”, “us”, “our”), collects and processes personal data when you use the website.

We are the data controller for the personal data described in this Privacy Policy.

For privacy questions or GDPR requests, contact us at: info@alltrademarketplace.com

1. Personal data we collect

We collect only the personal data necessary to provide and secure our service.

Account data

When you register or use your account, we process:

• email address;
• password credentials, stored in secured/hashed form;
• account status and subscription status.

Chat and AI interaction data

When you use the chat functionality, your prompts, messages, and AI responses may be stored in your user account so that you can access your chat history.

We do not use your chat content to train our own AI models.

We do not manually review user chats as part of normal service operation.

Payment data

We do not collect or store full card details.

Payment processor may process payment-related data such as card details, billing information, transaction identifiers, payment status, and fraud-prevention information according to its own terms and privacy practices.

We may receive limited payment confirmation data from the processor, such as whether a payment was successful, the subscription status, transaction ID, and related payment metadata.

Technical and security data

When you use our website, some technical data may be processed automatically, such as:

• IP address;
• browser and device information;
• log data;
• date and time of access;
• security and error logs.

This data is used only to operate, protect, and troubleshoot the website.

Contact data

If you contact us by email, we process your email address and the content of your message so we can respond.

2. How we use personal data and our legal bases

We process personal data for the following purposes:

3. AI processing

Our website uses an OpenAI integration to generate AI responses.

When you submit a message in the chat, your message may be sent to OpenAI in order to generate a response. We do not use your messages to train our own AI model.

According to OpenAI’s API data controls, data sent through the OpenAI API is not used to train or improve OpenAI models unless the API customer explicitly opts in.

You should not submit sensitive personal data, confidential information, medical information, financial information, or information about third parties unless it is necessary for your use of the service.

4. Who we share data with

We do not sell your personal data.

We may share personal data with the following categories of recipients:

• payment processors, for payment and subscription processing;
• hosting, infrastructure, and security providers, to operate and protect the website;
• professional advisers, such as legal, accounting, or compliance advisers where necessary;
• public authorities, courts, or regulators where required by law.

Where a service provider processes personal data on our behalf, we use appropriate contractual safeguards as required by GDPR.

5. International transfers

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we rely on appropriate safeguards where required by GDPR, such as Standard Contractual Clauses or other legally recognized transfer mechanisms.

6. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods are:

• account data: while your account remains active;
• chat history: while stored in your account, unless you delete it or request deletion;
• support emails: as long as necessary to resolve the request and maintain business records;
• payment and accounting records: for the period required by applicable tax and accounting laws;
• technical/security logs: for a limited period necessary for security, troubleshooting, and fraud prevention.

When data is no longer needed, we delete or anonymize it unless we are legally required to keep it.

7. Your GDPR rights

Subject to GDPR conditions and limitations, you have the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion of your personal data;
• restrict processing;
• object to processing based on legitimate interests;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority.

You can request account deletion by contacting us at: info@alltrademarketplace.com

We may need to verify your identity before completing a request.

8. Account deletion

You may request deletion of your account at any time by emailing info@alltrademarketplace.com.

After deletion, we will delete or anonymize your account data and chat history unless we must retain certain data for legal, accounting, fraud-prevention, dispute-resolution, or compliance purposes.

9. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date.

11. Contact

For privacy questions or GDPR requests, contact:

Alltrade Marketplace s.r.o.
Vlkova 532/8, Žižkov
130 00 Praha 3
Czech Republic

Email: info@alltrademarketplace.com